Past experience has taught us that the most reliable and safe way of ensuring that requests for prescriptions are accurate is for you to make them in writing.
Delays often occur when requests are made verbally, as well as the tendency for errors with names and doses of medicines.
As a result we are moving to a Written-request only system from Monday 18th of July 2011.
The option to request your medication by telephone will no longer be available.
Please see our page on Repeat Prescriptions for more details about ordering in writing, by email, or through your pharmacy.
I have tried using the email request form online and it is coming up with an error message.I don’t know if my request has been processed or not. It would be handy to have the email address on the website so we can email directly via microsoft outlook.
Thanks for flagging up this error, and our apologies for any confusion it has caused. It appears all the emails have still been getting through, and the error message was simply an out of date page on the website. I have corrected the error, and have tested it myself, and all seems to be working properly. You can use the email address directly if you prefer (repeatprescriptions@howdenmedical.co.uk). Best to use plain text in emails, and do not include attachments or graphics, as these may get blocked as possible viruses or spam. The online form helps avoid these problems.