Howden Medical Group Practice is introducing a text messaging service to mobile phone numbers. Please ask our Administration Team for more information.

The launch date for this new service is Thursday 19 December 2019.

We will use text messaging to contact you for the following: 

1. Reminding you about your booked face to face and telephone consultation

2. Giving you general information about the Practice

3. Cancellation at short notice of face to face and telephone consultation due to circumstances outwith the control of the Practice

Confidentiality 

Text messages are sent using a secure facility, however as they are transmitted over a public network onto a personal phone, this may not be secure. The Practice will not transmit any information which would enable an individual patient to be identified.

Text messages will be sent if you are aged 12 and over. It is your responsibility to advise the Practice if your mobile number changes or if you no longer wish to receive the text reminders. 

Timing of Out-bound Texts

Routine Consultations

A reminder for routine face to face and telephone consultations will be sent out approximately 24 hours prior to the planned consultation time. Face to Face and telephone consultation can be cancelled via return text up to 1 hour prior to the appointment time. If you require to cancel outwith this time please contact the Practice as soon as possible. This will release the appointment for booking.

Acute Illness Consultations

A reminder for acute illness face to face appointments and telephone consultations will be sent once the appointment has been booked. Acute Illness consultation will be able to be cancelled via return text up to the appointment time. 
Text messages will be sent within the hours of 8.30am to 6.00pm Monday to Thursday and Sunday. 

Format of Text 

The text message sent from the Practice will display the name of the Practice and the date and time of your consultation.

We hope that you find this service helpful, however if you have any concerns please let us know.