Comments for Howden Medical Group http://www.howdenmedical.co.uk Howden Health Centre, Livingston, West Lothian Tue, 26 Jul 2011 20:43:36 +0000 hourly 1 http://wordpress.org/?v=3.3.1 Comment on Written repeat prescription requests only by Dr Tim Barnes http://www.howdenmedical.co.uk/2011/06/27/repeat-prescrpition-requests-now-in-writing-only/#comment-7 Dr Tim Barnes Tue, 26 Jul 2011 20:43:36 +0000 http://www.howdenmedical.co.uk/?p=184#comment-7 Thanks for flagging up this error, and our apologies for any confusion it has caused. It appears all the emails have still been getting through, and the error message was simply an out of date page on the website. I have corrected the error, and have tested it myself, and all seems to be working properly. You can use the email address directly if you prefer (repeatprescriptions@howdenmedical.co.uk). Best to use plain text in emails, and do not include attachments or graphics, as these may get blocked as possible viruses or spam. The online form helps avoid these problems. Thanks for flagging up this error, and our apologies for any confusion it has caused. It appears all the emails have still been getting through, and the error message was simply an out of date page on the website. I have corrected the error, and have tested it myself, and all seems to be working properly. You can use the email address directly if you prefer (repeatprescriptions@howdenmedical.co.uk). Best to use plain text in emails, and do not include attachments or graphics, as these may get blocked as possible viruses or spam. The online form helps avoid these problems.

]]> Comment on Written repeat prescription requests only by annief http://www.howdenmedical.co.uk/2011/06/27/repeat-prescrpition-requests-now-in-writing-only/#comment-6 annief Tue, 26 Jul 2011 19:09:26 +0000 http://www.howdenmedical.co.uk/?p=184#comment-6 I have tried using the email request form online and it is coming up with an error message.I don't know if my request has been processed or not. It would be handy to have the email address on the website so we can email directly via microsoft outlook. I have tried using the email request form online and it is coming up with an error message.I don’t know if my request has been processed or not. It would be handy to have the email address on the website so we can email directly via microsoft outlook.

]]> Comment on Howden Computer Upgrade – appointments system changes by Dr Tim Barnes http://www.howdenmedical.co.uk/2011/03/13/howden-computer-upgrade-appointments-system-changes/#comment-5 Dr Tim Barnes Tue, 19 Jul 2011 21:18:40 +0000 http://www.howdenmedical.co.uk/?p=173#comment-5 Unfortunately this was a necessary temporary change to our appointments system during our computer system upgrade. Thankfully it did not last long, and since the end of April we have been running our normal system of appointments. As well as the morning open surgery, and booked same-day appointments, we offer appointments for advance booking with both doctors and nurses at the practice. There are also pre-bookable early morning and evening appointments on some days each week. Unfortunately this was a necessary temporary change to our appointments system during our computer system upgrade. Thankfully it did not last long, and since the end of April we have been running our normal system of appointments.

As well as the morning open surgery, and booked same-day appointments, we offer appointments for advance booking with both doctors and nurses at the practice. There are also pre-bookable early morning and evening appointments on some days each week.

]]> Comment on Howden Computer Upgrade – appointments system changes by fiorentina http://www.howdenmedical.co.uk/2011/03/13/howden-computer-upgrade-appointments-system-changes/#comment-4 fiorentina Tue, 19 Jul 2011 13:29:34 +0000 http://www.howdenmedical.co.uk/?p=173#comment-4 This is an awful way of making appointments. If you have one day off per week, you need to be sure of getting an appointment on that day. Having to wait until that day to 'phone means that there is a chance that there will be no appointments available so that you will not be able to see a doctor. Also the repeat prescription ordering is completely unworkable for some if they have no internet access and are not able to visit the health centre to leave it in writing. I do not need everything on a set timetable so having Boots send in the repeat at a regular interval is also not practical. This is an awful way of making appointments. If you have one day off per week, you need to be sure of getting an appointment on that day. Having to wait until that day to ‘phone means that there is a chance that there will be no appointments available so that you will not be able to see a doctor. Also the repeat prescription ordering is completely unworkable for some if they have no internet access and are not able to visit the health centre to leave it in writing. I do not need everything on a set timetable so having Boots send in the repeat at a regular interval is also not practical.

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